ScentFarm LLC accepts return requests within 14 days after delivery.
Return eligibility
Products must be returned in their original condition, with their original packaging, labels, caps, and any included accessories. Products that have been used, significantly depleted, altered, or damaged after delivery do not qualify for change-of-mind returns. Opening the outer packaging alone does not automatically make a product ineligible.
Proof of purchase is required.
How to request a return
Email scentfarm.perfumes@gmail.com within 14 days after delivery. Include your order number, the products you wish to return, and the reason for your request.
Once your return is approved, we will provide the return address and instructions. Please contact us before mailing your return. The return address may differ from the address on your parcel.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. We recommend a trackable shipping service and keeping your shipping receipt.
For eligible change-of-mind returns, the refund covers the returned products’ purchase price, including applicable refunded taxes. Original shipping charges are not refundable unless required by law. We do not deduct the original shipping cost from orders that qualified for free shipping.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, leaking, or incorrect, contact scentfarm.perfumes@gmail.com promptly. Include your order number and photos of the product and packaging.
We will review the issue and arrange an appropriate replacement or refund. ScentFarm LLC will cover any required return shipping for a confirmed damaged, defective, or incorrect item.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 7 business days after inspection. Your bank or payment provider may require additional time to post the refund.
If your return is declined, we will explain the reason.
Exchanges
Contact us to discuss an exchange. Availability depends on stock. We may ask you to return the eligible item and place a separate order.
Your rights
This policy does not limit any rights or remedies available under applicable consumer protection laws.
Contact
ScentFarm LLC
scentfarm.perfumes@gmail.com
scentfarmperfumes.com
